Privacy Policy
At Desknapper, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you work with our website conversion improvement consultation services.
1 Information We Collect
We collect information that you voluntarily provide when requesting our consultation services or communicating with us about your website conversion needs.
Personal Information
- Name and business contact details
- Email address and phone number
- Company information and website details
- Project requirements and consultation preferences
Technical Information
When you visit our website, we may collect basic technical information including your IP address, browser type, and pages visited. This helps us understand how visitors interact with our site and improve our services.
2 How We Use Your Information
We use your information exclusively to provide and improve our website conversion consultation services. Your data helps us understand your business needs and deliver personalized recommendations.
| Purpose | How We Use It |
| Service Delivery | Providing consultation services and project communication |
| Project Analysis | Understanding your website and conversion optimization needs |
| Communication | Responding to inquiries and providing updates on your project |
| Service Improvement | Enhancing our consultation methods and client experience |
3 Data Protection and Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All client data is stored on secure servers with encryption. We regularly review and update our security practices to ensure your information remains protected.
Security Measures
- Encrypted data transmission and storage
- Limited access to authorized personnel only
- Regular security audits and updates
- Secure backup and recovery procedures
4 Your Rights Under Swiss Law
As a business operating in Switzerland, we comply with Swiss data protection laws. You have specific rights regarding your personal information that we take seriously.
Your Data Rights
- Right to access your personal data and understand how we use it
- Right to correct inaccurate or incomplete information
- Right to request deletion of your data when no longer needed
- Right to object to processing for specific purposes
- Right to data portability when technically feasible
To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within a reasonable timeframe and help you understand what options are available.
5 Data Sharing and Third Parties
We don't sell your personal information to third parties. We may share limited information with trusted service providers who help us deliver our consultation services, but only when necessary and under strict confidentiality agreements.
When We Share Information
- With your explicit consent for specific purposes
- To service providers who assist with our operations
- When required by law or legal proceedings
- To protect our rights or prevent fraud
6 Data Retention and Deletion
We keep your information only as long as necessary to provide our services and fulfill our legal obligations. Once a project is complete and any warranty period has passed, we'll securely delete your data unless you request otherwise.
Project data is typically retained for 2 years after service completion to support any follow-up questions or warranty services. You can request earlier deletion at any time.
Retention Schedule
- Active project data: Duration of service plus 2 years
- Contact inquiries: 1 year from last communication
- Financial records: 7 years as required by Swiss law
- Marketing communications: Until you unsubscribe
7 International Data Transfers
While we're based in Switzerland, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
We only work with providers in countries that have adequate data protection laws or who have agreed to specific contractual protections for your data.
8 Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. The "Last Updated" date at the top of this page shows when the policy was most recently revised.
Questions About Your Privacy?
If you have questions about this privacy policy or want to exercise your data rights, we're here to help.
Email: info@desknapper.net
Phone: +41 79 331 95 95
Address:
Desknapper
Giebeleichstrasse 44
8152 Glattbrugg
Switzerland